general information

V i X FREE SHIPPING - ON ALL ORDERS OF $250 AND OVER

Free ground shipping on all orders of $250 and over. When applicable, free ground shipping will be applied automatically at checkout. Free Ground Shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or APO/FPO addresses. Offer is only valid on ground shipping. If you wish to upgrade your shipping method, you must pay for any additional costs.

Orders will be processed and shipped during the regular business days of Monday through Friday. Orders placed on the weekends or holidays will be processed and shipped the following business day.

ABOUT V i X SALES

All Last Chance items are of FINAL SALE and cannot be returned or exchanged.  No exceptions. 

ABOUT V i X CONTESTS AND GIVEAWAYS

There are no contest or giveaways at this time.

BUSINESS HOURS

V i X operating office hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. PST.

PAYMENT METHODS

Vixpaulahermanny.com uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure. ViX accepts the following forms of payment for online purchases:

Visa
Mastercard
American Express
Discover

PLEASE NOTE: Our online payment capturing system does not accept gift cards or credit cards with billing addresses outside of the United States. For orders using an international billing address and a US shipping address, please email customerservice@vixswimwear.com for assistance placing an order.

SHIPPING AND DELIVERY

Orders placed after 6:00am PST will be processed the following business day. Most in-stock items are shipped out within 24-48 hours, and will arrive in 4 – 6 business days (FedEx Ground). Please note our offices are closed on Saturday and Sunday. FedEx ships Monday – Friday, so all orders received on Friday will be shipped on Monday. Additionally, the first full day after the order is shipped out counts as the first day. For security reasons, ViX online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through FedEx. You will be notified via phone or email if an item is out of stock.

A shipping confirmation, complete with tracking number, will be emailed to you as soon as your purchase has been shipped.

SALES TAX

We are required by the state of California to charge sales tax to any order being shipped to a California address.