RETURN MERCHANDISE AUTHORIZATION
If you would like to create a Return Merchandise Authorization (RMA), and you have an existing account, you can sign in and easily create one under the Orders section. If you do not have an existing account, you can follow the instructions below.
Please enter the e-mail used for the order. You will be e-mailed further instructions and a link to a returns page specific to your order to assist you in the process.
RETURNS AND EXCHANGES
Returns and exchanges are accepted within 15 days of the package being received. All original tags must be attached and sanitary liners must be in place on all bottoms. We will not accept returns and exchanges outside of the return window. Refunds for items returned within 15 days of the delivery date will be credited to the original credit card used (shipping fees will not be refunded). THERE WILL BE ABSOLUTELY NO REFUNDS, STORE CREDIT OR EXCHANGES FOR ITEMS RETURNED MORE THAN 15 DAYS AFTER THE DELIVERY DATE. Due to the high rate of returns, ViX will not cover the cost of returns or exchanges. All merchandise returned to ViX is thoroughly inspected by our Returns Department. Due to health regulations, all suits deemed soiled, worn, laundered, or damaged by our returns department will be brought to your attention via phone or email. We will ship all soiled, worn, laundered and damaged suits back to you, as we can no longer re-sell the merchandise. Any customer returning or exchanging an excessive amount of orders will be taken off our customer list and no further orders will be accepted. FINAL SALE ITEMS FOUND IN THE LAST CHANGE SECTION ARE NOT RETURNABLE OR EXCHANGEABLE. ALL FINAL SALE ITEMS RECEIVED AS RETURNS OR EXCHANGES WILL BE REFUSED & RETURNED TO THE CUSTOMER AT THE CUSTOMER'S SHIPPING EXPENSE.
TO CREATE A RETURN OR EXCHANGE, PLEASE FOLLOW DIRECTIONS BELOW:
- Enter your email.
- Please check your email for further instructions (if you do not see this in your inbox, check your spam).
- Go to the link in your email inbox.
- Select the order from which you are returning.
- Select items and reason you would like to return.
- If you would like to make an exchange, please use the notes section to write the item style number and the size that you would like to exchange your original merchandise for. Note – exchanges are processed like new orders. Once we receive your exchange, we first credit you back for your returned merchandise, and then we create a new order with what you would like to exchange the original merchandise with. For security reasons, we do not keep your Credit Card information on file and will need to get it from you again to place the exchange order. If you are in a rush to receive your exchange suit, and if you want to ensure that your size will still be available, we suggest that you personally make a new order and just return the items you do not want separately.
- Once RMA is submitted please print out the form and enclose with your items ( Please note that you are not required to enclose the RMA, but doing so will speed the return/ exchange process). If you choose to not include the RMA form in the package, please include a copy of the original invoice or a note with the original order number.
- Once your return is processed, you will be notified by email.
Please send your package, including your Return Authorization form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
ViX Swimwear, Inc.
5725 Kearny Villa Road
San Diego, CA 92123
Keep a record of your shipment until you have received a refund or replacement. ViX is not responsible for lost or stolen packages that do not reach our facility.