RETURN MERCHANDISE AUTHORIZATION
If you would like to create a Return Merchandise Authorization (RMA), and you have an existing account, you can sign in and easily create one under the Orders section. If you do not have an existing account, you can follow the instructions below.
Please enter the e-mail used for the order. You will be e-mailed further instructions and a link to a returns page specific to your order to assist you in the process.
RETURNS AND EXCHANGES
We can accommodate returns and exchanges of merchandise. To receive a full refund or to make an exchange please return the merchandise within 15 days of receipt.
Final sale items purchased in the Last Chance section may not be returned or exchanged. Please be mindful of this policy when purchasing Last Chance items.
Naturally we cannot accept returns or exchanges of previously worn, soiled, laundered or damaged merchandise. Items of this nature that are returned to ViX will be returned back to the sender. Depending upon the extent of handling required on our part, we may need to impose a $25 handling fee for these types of non-compliant returns.
In order to receive proper credit for your return, please be sure all original tags and sanitary liners are still affixed/attached to the garment(s).
After creating your Return Merchandise Authorization (RMA) when returning your merchandise we suggest that you track your shipment until you receive a delivery confirmation from the selected carrier. Please allow 5-7 business days for returns and 7-10 business days for exchanges to be processed upon receipt.
At ViX we pay rigorous attention to our product quality. In the unlikely event that you receive defective merchandise please contact us immediately and we will gladly replace the item or issue a full credit at our expense.
TO CREATE A RETURN OR EXCHANGE, PLEASE FOLLOW DIRECTIONS BELOW:
*Note: Please be advised for exchanges that stock availability is limited.
- Enter your email.
- Please check your email for further instructions (if you do not see this in your inbox, check your spam).
- Go to the link in your email inbox.
- Select the order from which you are returning.
- Select items and reason you would like to return.
- If you would like to make an exchange, please use the notes section to write the item style number and the size that you would like to exchange your original merchandise for. Note – exchanges are processed like new orders. Once we receive your exchange, we first credit you back for your returned merchandise, and then we create a new order with what you would like to exchange the original merchandise with. For security reasons, we do not keep your Credit Card information on file and will need to get it from you again to place the exchange order. If you are in a rush to receive your exchange suit, and if you want to ensure that your size will still be available, we suggest that you personally make a new order and just return the items you do not want separately.
- Once RMA is submitted please print out the form and enclose with your items (Please note that you are not required to enclose the RMA, but doing so will speed the return/ exchange process). If you choose to not include the RMA form in the package, please include a copy of the original invoice or a note with the original order number.
- Once your return is processed, you will be notified by email.
Please send your package, including your Return Authorization form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
V i X Paula Hermanny
5725 Kearny Villa Road
San Diego, CA 92123
Keep a record of your shipment until you have received a refund or replacement. V i X Paula Hermanny is not responsible for lost or stolen packages that do not reach our facility.
Please note that there will be a $9.00 shipping charge applied to all exchanges.