SHIPPING AND DELIVERY
For security reasons, ViX online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through FedEx.
Orders placed after 6:00am PST will be processed the following business day. Most in-stock items are shipped out within 24-48 hours, and will arrive in 4 – 6 business days (FedEx Ground). Please note our offices are closed on Saturday and Sunday. FedEx ships Monday – Friday, so all orders received on Friday will be shipped on Monday. Additionally, the first full day after the order is shipped out counts as the first day. You will be notified via phone or email if an item is out of stock. A shipping confirmation, complete with tracking number, will be emailed to you as soon as your purchase has been shipped.
For lost, undelivered or incomplete packages:
Once FedEx has picked up the package from us, it is in their possession and is no longer our responsibility. In a rare occurrence that the package has not been delivered within 14 days of the estimated date of arrival (found by putting in your tracking number on FedEx.com) then ViX can place a tracer on the package once notified by the customer. Please contact ViX Customer Service to notify us, if you have not received your package in this time frame, at firstname.lastname@example.org or 858-499-0070 ext 103. Once we receive a notification from the customer that their package has not been received, we can place a tracer on the package with FedEx. It will take 24-48 business hours to receive a reply from the driver who delivered your package. If the driver is unable to locate your package, we can continue with filing a claim. The claim process can take 5-7 business days.
If you do not receive your package and we are not notified within 14 days of the estimated arrival date, we can proceed with filing a claim with FedEx and it is at their discretion to honor the claim. Please note, contacting us after 14 days reduces the likelihood that your package will be found or the FedEx claim will be won.
If a package has been delivered and claimed by the customer as incomplete, please contact customer service with any questions. **PLEASE NOTE: The shipping department closely monitors and tracks each piece that is packed before leaving our facility. The package is not able to be scanned for shipment unless each piece has been accounted for. The weight of the package and pieces included in the package are carefully documented before its departure. Again, with this evidence and documentation, we are not responsible for any incomplete packages occuring between transit. Please contact FedEx to file a claim.
You will receive your order the next business day if your order is placed before 6 AM PST Monday through Friday. Next Day delivery applies to in-stock items only.
FEDEX 2ND DAY
You will receive your order two business days after shipment if your order is placed before 6 AM PST Monday through Friday. The first full day after the order is shipped out counts as the first day. 2 Day delivery applies to in-stock items only.
FEDEX 3 DAY
You will receive your order three business days after shipment if your order is placed before 6 AM PST Monday through Friday. The first full day after the order is shipped out counts as the first day. 3 Day delivery applies to in-stock items only.
You will receive your order 4 to 6 business days after shipment if your order is placed before 6 AM PST Monday through Friday. The first full day after the order is shipped out counts as the first day. Ground delivery applies to in-stock items only. Ground Delivery not available in some areas.
ViX does not currently ship outside the 50 US States.