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PAYMENT METHODS

Vixpaulahermanny.com uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure. Our ViX Paula Hermanny United States website accepts the following forms of payment for online purchases:

Visa
Mastercard
American Express
Discover

V i X Paula Hermanny now ships international with Borderfree!  Please navigate to the V i X International site by clicking here. We do not allow returns for international orders, so please be mindful of this when checking out.

If using a Gift Card Credit Card, please contact the issuing company to register the card with your address before using.  We do not offer Gift Cards on our International site, nor can they be used at check out. We apologize for any inconveniece.

SALES TAX

We are required by the state of California to charge sales tax to any order being shipped to a California address.  We also charge district sales tax for New York State, depending on your shipping zip code.  International customers are subject to country and region specific customs, duties and taxes.  These figures will be provided at checkout.

PROMOTIONAL CODES

Please add promotional codes in the shopping bag, before checking out. Please adhere to promotional rules, as they change per promotion and region.

SALE SECTION

Sale Items are not eligible for returns.  Please be mindful of this when shopping our Sale section.  We will honor new sale prices for items bought at full-price, up to 10 business days. 

CHECK OUT ERRORS

AVS MismatchThis occurs when the billing information provided does not match the credit card information. Please double check the billing name and address is the same address listed on your credit card statement. If you moved recently, be sure you are using the correct address. 

Transaction has been declinedWhen this occurs, please check the available funds in the account. This error might also occur if you have already tried to place an order but it was declined. 

A duplicate transaction has been submittedThis comes up when you have already attempted to place your order with mismatched billing and credit card information. Do not worry, you did not get charged twice for the same order.

AUTHORIZATIONS

When placing an order on vixpaulahermanny.com with a credit card, an authorization is placed on your card to secure funds.  The funds are captured when the order is shipped.  

EMAIL NOTIFICATIONS

Order Confirmation emails go out once the check out process is complete, stating we’ve received your order. Shipping Confirmation emails go out once your order is shipped.

ORDER TRACKING

In order to track orders, please log in to your account and click MY ORDERS.


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