Vix Paula Hermanny’s Shipping Promise

We strive to deliver your order as quickly as possible, so you can see the world in style! Shopping with confidence is important to us, so we have created this page to keep you in the know of when your order should be expected, as well as our policy on return and exchanges. Updates are done on a regular basis to provide the most up to date and accurate information.

US Customers

Shipping Information

 

**Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin to be processed the following business day.

For security reasons, ViX online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to Puerto Rico, P.O. boxes or APO/FPO addresses, which are not available through FedEx.

Returns & Exchanges

Free & Easy Exchanges

Want to exchange your purchase for a different size/color? Follow the steps below:

• Go to our Return Portal to begin the process. You will need your Order Number and the zip code you used at checkout.
• Select the item you want to exchange within the return portal.
• Once you provide your return reason select "Exchange for something Similar" and pick the size and/or color you would like to exchange the item for.
• Box and ship your return using the prepaid label that was sent to your email.
• Once we receive and inspect the item we will send your exchange to you. Processing times will take 5-10 business days.

Returns

To submit a return, go to our Return Portal here:

https://vixpaulahermanny.loopreturns.com/#/

We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula Hermanny tags and hygiene sticker attached) within 30 days after the date of delivery for a refund. We can only process a refund back to the original form of payment.

Returns that do not meet the previously mentioned will not be refunded. We reserve the right to refuse a refund if a product is damaged, washed, dirty, or missing tags.

If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Care team at customerservice@vixpaulahermanny.com within 120 days of order being received. Any and all issues must be reported, damages that are not submitted or past 120 days will be assessed on a case-by-case basis and eligible for replacement or store credit only.

• Returns past 30 days will need to be addressed with our Customer Care team and are only eligible for site credit.
• Prepaid return labels are available thru our returns portal for an $8.99 flat rate to be withheld from your refunded amount.

If you select a gift card as your refund method, we will waive the shipping and handling fees and add a $10 credit to your refund! Purchase made with a gift card will be refunded back to a gift card.

• Shipping and handling charges are not refundable.
• Once your return is received, processing may take up to 10 business days to complete and your original form of payment will be credited back. Funds can take up to 10 business days to appear in your account.

ViX Paula Hermanny is not responsible for any lost or stolen packages during transit/delivery. Please contact the carrier and file a claim.

ALL FINAL SALE ITEMS ARE FINAL. NO EXCEPTIONS. FINAL SALE items are not eligible for return, site credit or exchange.  All final sale items will have a Final Sale badge on the product image to clearly indicate which products cannot be returned prior to purchase.

ViX monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

International Customers

Shipping Information

Shipping Option	Order Processing Time	Time to Receive your Package
Ground	1-3 Business Days	4-10 Business Days
International Economy	1-3 Business Days	3-6 Business Days
International Priority	1-2 Business Days	3-5 Business Days

 

International orders are subject to regional duties & taxes. Transit times may vary depending on destination.

***Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin to be processed the following business day.

Returns

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund or store credit.

• Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records. You will be responsible for taxes and duties.
• You will receive an email once your return has been processed. Please allow 5-10 business days from the time we receive your return for it to be processed.

All return requests must be made within 30 days after the date of delivery to our Customer Care Team at customerservice@vixpaulahermanny.com.