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Shipping And Returns

SHIPPING

Orders will be processed and shipped during the regular business days of Monday through Friday. Orders placed on Fridays, weekends or holidays will be processed and shipped within two business days. If you have any questions feel free to contact our customer service team.
 
SHIPPING OPTIONS
ViX uses FedEx to ship all packages. The FedEx shipping options are as follows:


FREE SHIPPING

V i X Paula Hermanny offers free ground shipping on U.S. orders over $150.  When applicable, the free ground shipping will be applied to your order automatically at checkout. Free Ground Shipping offer cannot be applied to purchases being shipped to Alaska and Hawaii. Offer is only valid on ground shipping. If you wish to upgrade your shipping method, you must pay for any additional costs in their entirety.

FEDEX NOTICES
FedEx ships Monday – Friday, so all orders received on Friday will be shipped on Monday. For security reasons, ViX online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to Puerto Rico, P.O. boxes or APO/FPO addresses, which are not available through FedEx.

RETURNS

Return Policy

Should you need to return your purchase, the merchandise must be sent (or postmarked) within 30 days of the original shipment date in order to receive a refund. If received after 30 days, a gift card will be issued. All U.S. returns using the FedEx return label provided will have $9.00 withheld from their refunded amount for shipping & handling. Please use enclosed shipping label and place it on the outside of your return package following the instructions on your packing list. Drop it off at any FedEx Authorized Ship Center. Once V i X receives the shipment, processing may take up to 10 business days to complete. Your funds will appear in your account once the item(s) is processed. Please see below for details.

 
NEED A DIFFERENT SIZE/COLOR?
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color the fastest if you simply place a second order. Once we receive your return, we'll credit your account.

INTERNATIONAL RETURNS

Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records. You will be responsible for taxes and duties.


You will receive an email once your return has been processed. Please allow 5-7 business days from the time we receive your return for it to be processed.


Please contact customer service with any questions you have about shipping or returns.