Shipping And ReturnsSHIPPING
Orders will be processed and shipped during the regular business days of Monday through Friday. Orders placed on Fridays, weekends or holidays will be processed and shipped within two business days. If you have any questions feel free to contact our customer service team.
ViX uses FedEx to ship all packages. The FedEx shipping options are as follows:
- FedEx Overnight – You will receive your order the next business day if your order is placed before 10 AM PST Monday through Friday. Next Day delivery applies to in-stock items only.
- FedEx 2nd Day – You will receive your order two business days after shipment if your order is placed before 10 AM PST Monday through Friday. The first full day after the order is shipped out counts as the first day. 2 Day delivery applies to in-stock items only.
- FedEx Express Saver – You will receive your order three to four business days after shipment if your order is placed before 10 AM PST Monday through Friday. The first full day after the order is shipped out counts as the first day. Express Saver delivery applies to in-stock items only.
- FedEx Ground – You will receive your order 4 to 6 business days after shipment if your order is placed before 10 AM PST Monday through Friday. The first full day after the order is shipped out counts as the first day. Ground delivery applies to in-stock items only. Ground Delivery not available in some areas.
V i X Paula Hermanny offers free ground shipping on U.S. orders over $150. When applicable, the free ground shipping will be applied to your order automatically at checkout. Free Ground Shipping offer cannot be applied to purchases being shipped to Alaska and Hawaii. Offer is only valid on ground shipping. If you wish to upgrade your shipping method, you must pay for any additional costs in their entirety.
FedEx ships Monday – Friday, so all orders received on Friday will be shipped on Monday. For security reasons, ViX online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to Puerto Rico, P.O. boxes or APO/FPO addresses, which are not available through FedEx.
Should you need to return your purchase, the merchandise must be sent (or postmarked) within 30 days of the original shipment date in order to receive a refund. If received after 30 days, a gift card will be issued. All U.S. returns using the FedEx return label provided will have $9.00 withheld from their refunded amount for shipping & handling. Please use enclosed shipping label and place it on the outside of your return package following the instructions on your packing list. Drop it off at any FedEx Authorized Ship Center. Once V i X receives the shipment, processing may take up to 10 business days to complete. Your funds will appear in your account once the item(s) is processed. Please see below for details.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and be returned in original packaging.
- Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
- ViX monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
NEED A DIFFERENT SIZE/COLOR?
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color the fastest if you simply place a second order. Once we receive your return, we'll credit your account.
Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records. You will be responsible for taxes and duties.
You will receive an email once your return has been processed. Please allow 5-7 business days from the time we receive your return for it to be processed.
Please contact customer service with any questions you have about shipping or returns.
Please add promotional codes in the shopping bag, before checking out. Please adhere to promotional rules, as they change per promotion and region. Only one promotional code may be applied per order.
ViX is required by the state of California to charge sales tax to any order being shipped to a California address. ViX also charges sales tax for New York state, depending on your zip code. International customers are subject to country and region specific customs. These figures, or approximate figures subject to change, will be provided at checkout.