The ViX Promise 

Thank you for shopping with ViX Paula Hermanny. Your business is incredibly important to us. We’re committed to processing your order as quickly as possible. For the most current information, please refer to our regularly updated shipping and delivery policies below. 

If you have any questions in the meantime, contact our Customer Care Team at customerservice@vixpaulahermanny.com.

International Shipping and Return Policy

This page is for our International Customers only and covers all countries except the U.S. and UK. If you are looking for our other policies, then please see the links below. 

U.S. Shipping And Returns

UK Shipping And Returns

EU Shipping And Returns

Shipping Information

Orders are processed Monday through Friday during our normal business hours. Orders placed on weekends, and nationally recognized holidays will process the following business day.

International orders are subject to regional duties & taxes. Transit times may vary depending on destination.

• 1–2 swim items → 1 bag
• 3–4 swim items → 2 bags
• 5–6 swim items → 3 bags, and so on.

Returns

To submit a return from an online purchase, visit our Return Portal.

Any purchase from one of our boutiques can only be returned to the same location.

1. Eligibility and return windows

• Proof of purchase from ViX is required for every return and exchange. Please have your ViX order number, order confirmation, or boutique receipt ready.
• ViX accepts returns and exchanges only for items purchased directly from ViX.com or a ViX boutique. Because ViX products are also sold by other retailers, an item bought from another retailer, such as a department store, must be returned to that retailer under its own policy, and ViX is unable to accept it.
• Online e-commerce: 30 days from delivery, with tags attached and items unworn, subject to inspection upon return.
• Boutique retail: 14 days from purchase, with the original receipt, tags attached and items unworn, subject to inspection at the counter.

2. Condition

Items must be unused, unworn, unwashed, unaltered, and undamaged, with all ViX tags and the hygiene liner attached, and any related accessories included. ViX will not accept items showing signs of wear, including makeup, self-tanner, fragrance, sand, chlorine or sunscreen residue, stretched elastic, or soiling. Swimwear must be tried on over underwear with the hygiene liner in place.

All returns and exchanges are accepted at the sole discretion of ViX. Items that are deemed not to meet one or more of these conditions are handled on a case-by-case basis, which may include refusing the return and sending the item back to the customer, or deducting a fee to cover cleaning or repair. In ViX boutiques, the Store Manager will inspect the item at the counter and make the determination. Items that do not meet these conditions are not eligible for a refund.

3. Remedies and fees

• Online: refunds are issued to the original payment method only after ViX receives the return and it has passed inspection, less the return shipping fee, duties and taxes. Please allow up to 15 business days from the date ViX receives the return for it to be inspected and processed. Keep your drop-off receipt as proof of shipment; ViX is not responsible for returns lost in transit.
• Boutique: returns are processed at the register and refunded to the original payment method with the receipt, subject to inspection and approval by the Store Manager. Exchanges are also handled at the register. Store credit is issued as a ViX gift card.
  
• Original shipping is nonrefundable. Except where disallowed by applicable law, gift card purchases are refunded to a gift card; mixed payments are refunded to the gift card first, then the card.
• Any promotion, discount, free gift, or coupon applied to the original order is adjusted proportionally on a return, so the refund reflects the amount actually paid.

4. Exclusions and exchange only items

• Final sale items, warehouse sale items, and personalized or altered items are not eligible for return, exchange, or credit.
• Items marked EXCHANGE ONLY may be exchanged for the same style in a different size or color, or taken as store credit. They cannot be refunded. What qualifies as exchange only is defined by ViX and may change; as long as the item is marked exchange only, this rule applies. .*Exchange option isn't available for international customers.

5. Exchanges

• International orders are eligible for site credit only; exchanges for product are not available for these purchases. 

6. Defects and exceptions

• Manufacturing defects, meaning a fault in materials or construction rather than wear or care damage, may be reported within 30 days of receipt with photographs. ViX will inspect and, at its discretion, repair, replace, or credit. After 30 days and up to 90 days, an item verified by ViX as a true manufacturing defect is handled as store credit or exchange, not a cash refund. Beyond 90 days we are unable to accept defect claims. Damage from wear, washing, sun, chlorine, oils, or care outside our guidelines is not a defect.
• Wrong or damaged on arrival: if we sent the wrong item or it arrived damaged, contact Customer Care within 14 days and we will replace it at no cost.
• Skin reaction to metal components, hardware, trims, or jewelry: contact Customer Care. These cases are rare and reviewed individually.

Return Shipping Reminder

To ensure a smooth return, please keep your drop-off receipt when shipping items back. Without proof of shipment, we’re unable to take responsibility for lost or missing packages.

Frequently Asked Questions

1. What happens if I make a return after 30 days?

Returns made after 30 days will be returned back to the customer.

2. Do I have to pay for the return? 

Prepaid return labels are available through our return's portal, and the cost of the label will be deducted from your refund. Unfortunately, we do not offer free returns for any international customers at this point in time. 

3. What happens if I submit a return outside of process?

If a return is processed outside of our returns portal and sent via COD, we will deduct the shipping cost from your refund.

4. Are shipping charges refundable? 

Shipping and handling fees are non-refundable. This includes customs, duties, and import taxes. 

5. When should I expect to receive my refund? 

Once your return is received within our 30-day return period, processing may take up to 15 business days. Your original payment method will be credited back. Purchases made with a gift card will be refunded back to a gift card. Funds may take up to 10 business days to appear in your account.

All return requests must be made within 30 days after the date of delivery to our Customer Care Team. For any further questions, contact them at customerservice@vixpaulahermanny.com