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Shipping And Returns


Vix Paula Hermanny’s Shipping Promise

We strive to deliver your order as quickly as possible, so you can see the world in style! Shopping with confidence is important to us, so we have created this page to keep you in the know of when your order should be expected, as well as our policy on return and exchanges. Updates are done on a regular basis to provide the most up to date and accurate information.



US Customers


Shipping Information

Shipping Option

Cost

Order Processing Time

Time to Receive your Package

Standard

Free

1-3 Business Days

3-6 Days

2-Day

$3.99 Flat Rate

1-2 Business Days

2-3 Days

Overnight

Calculated at Checkout

Orders placed before 12:00 pm PT ship same business day.

Orders placed after 12:00 pm PT ship next business day.

1-2Days

**Fulfillment on orders are done Monday - Friday. Orders placed Monday - Friday before 12:00 pm PT will ship same day, orders placed after 12:00 pm PT ship the following business day. Orders placed Friday after 12:00 PT, weekends, and holidays will begin to be processed the following business day

For security reasons, ViX online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to Puerto Rico, P.O. boxes or APO/FPO addresses, which are not available through FedEx


Important Notice: Holiday Shipping + Delays

We work hard to get your order to you as quickly as possible, but unfortunately many things are out of our control. Carriers may encounter delays due to the nationwide online order increase. 

*ViX is not responsible for carrier delays. 

We are always here to help, if you have any questions about the status of your order, please reach out to customerservice@vixswimwear.com


Returns & Exchanges

Free & Easy Exchanges

Want to exchange your purchase for another item? Follow the steps below

Returns

To submit a return, go to our Return Portal here: https://vixpaulahermanny.happyreturns.com/

We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula Hermanny tags and hygiene sticker attached) within 45 days after the date of delivery for a full refund. We can only process a refund back to the original form of payment.

Returns that do not meet the previously mentioned will not be refunded. We reserve the right to refuse a refund if a product is damaged, washed, dirty, or missing tags.

If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Care team at customerservice@vixswimwear.com within 120 days of order being received. Any and all issues must be reported, damages that are not submitted or past 120 days will be assessed on a case-by-case basis and eligible for replacement or store credit only.

If you select a gift card as your refund method, we will waive the shipping and handling fees and add a $10 credit to your refund! Purchase made with a gift card will be refunded back to a gift card.

Vix Swimwear is not responsible for any lost or stolen packages during transit/delivery. Please contact the carrier and file a claim. 

ALL FINAL SALE ITEMS ARE FINAL. NO EXCEPTIONS. All final sale items will have a Final Sale badge on the product image to clearly indicate which products cannot be returned prior to purchase.

ViX monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.


International Customers

Shipping Information

Shipping Option

Order Processing Time

Time to Receive your Package

UPS Ground

1-3 Business Days

4-10 Business Days

UPS Standard

1-3 Business Days

4-9 Business Days

UPS Saver

1-3 Business Days

4-8 Business Days

UPS Expedited

1-2 Business Days

3-7 Business Days

UPS Express

1-2 Business Days

3-6 Business Days

 

International orders are subject to regional duties & taxes that will be applied at time of checkout. Transit times may vary depending on destination

    **Fulfillment on orders are done Monday - Friday. Orders placed Monday - Friday before 12:00 pm PT will ship the same day, orders placed after 12:00 pm PT ship the following business day. Orders placed Friday after 12:00 PT, weekends, and holidays will begin to be processed the following business day

Returns

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund or store credit. 

All return requests must be made within 45 days after the date of delivery to our Customer Care Team at customerservice@vixswimwear.com.  

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