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Shipping And Returns


Vix Paula Hermanny’s Shipping Promise

We are working hard to deliver your order so you can see the world in style. We know you want your purchase as quickly as possible and delivered within the time you expect. We have created this page and update it regularly to give you the most accurate and updated information so you can shop with confidence. 




US Customers



Shipping Information

Shipping Option

Cost

Order Processing Time

Shipping Time

Time to Receive your Package

Free Shipping

Free

1-3 Business Days

2-3 Days

3-6 Days

2-Day

$3.99 Flat Rate

1-2 Business Days

2 Days

2-3 Days

Overnight

Calculated at Checkout

Orders placed before 12:00 pm PT ship same business day.

Orders placed after 12:00 pm PT ship next business day.

1 Day

1-2 Days

 

All orders are shipped Monday - Friday.

For security reasons, ViX online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to Puerto Rico, P.O. boxes or APO/FPO addresses, which are not available through FedEx.


Free and Fast Shipping


2 Day Shipping


Overnight Shipping


Important Notice: Shipping Delays

We work hard to get your order to you as quickly as possible, but unfortunately many things are out of our control. With nationwide record-breaking e-commerce orders, COVID-19 closures, and seasonal weather events we are witnessing more shipping delays than in a typical year. For more information on FedEx delay please visit FedEx’s Service Alert Page.

We are always here to help, if you have any questions about the status of your order please reach out to customerservice@vixswimwear.com




Returns & Exchanges


Free & Easy Exchanges

Want to exchange your purchase for another item? Follow the steps below

  1. Go to our Return Portal to begin the process. You will need your Order Number and the zip code you used at checkout
  2. Select the item you want to exchange within the return portal
  3. Once you provide your return reason select "Exchange for something Similar" and pick the size and/or color you would like to exchange the item for
  4. Box and ship your return using the pre-paid label that was sent to your email
  5. Once we receive and inspect the item we will send your exchange to you. Processing times will take 5-10 business days.

Returns

To submit a return, go to our Return Portal. https://vixpaulahermanny.happyreturns.com/




International Customers



Shipping Information

Shipping Option

Order Processing Time

Shipping Time

Time to Receive your Package

UPS Ground

1-3 Business Days

3-7 Business Days

4-10 Business Days

UPS Standard

1-3 Business Days

3-6 Business days

4-9 Business Days

UPS Saver

1-3 Business Days

3-5 Business Days

4-8 Business Days

UPS Expedited

1-2 Business Days

2-5 Business Days

3-7 Business Days

UPS Express

1-2 Business Days

2-4 Business days

3-6 Business Days

 


Returns

To submit a return, go to our Return Portal.

https://vixpaulahermanny.happyreturns.com/