International Shipping And Returns

The ViX Promise 

Thank you for shopping with ViX Paula Hermanny. Your business is incredibly important to us. We’re committed to processing your order as quickly as possible. For the most current information, please refer to our regularly updated shipping and delivery policies below. 

If you have any questions in the meantime, contact our Customer Care Team at customerservice@vixpaulahermanny.com.

International Shipping and Return Policy

This page is for our International Customers only and covers all countries except the U.S. and UK. If you are looking for our other policies, then please see the links below. 

U.S. Shipping And Returns

UK Shipping And Returns

EU Shipping And Returns

Shipping Information

Orders are processed Monday through Friday during our normal business hours. Orders placed on weekends, and nationally recognized holidays will process the following business day.

Shipping Option

Order Processing Time

Time to Receive your Package

Economy International

1-3 Business Days

15-25 Days

Parcel Direct

1-3 Business Days

15-20 Days

Express

1-2 Business Days

7-9 Days
 

International orders are subject to regional duties & taxes. Transit times may vary depending on destination.

 

Crystalline Bag Policy:
To ensure every customer enjoys their complimentary Crystalline Bag(s), we provide 1 bag for every 2 swimsuit pieces purchased. For example:
  • 1–2 swim items → 1 bag
  • 3–4 swim items → 2 bags
  • 5–6 swim items → 3 bags, and so on.
Please note: bags are automatically included with your order based on the total number of qualifying items. Additional bags beyond this ratio are not available.





Returns

To submit a return, visit our Return Portal here: https://vixpaulahermanny.loopreturns.com/#/

We Accept Returns 

We gladly accept returns within 30 days of receiving the order, provided items are in their original condition (unused, unworn, unwashed, and with all ViX Paula Hermanny tags and hygiene stickers attached) for a full refund to the original payment method. Returns that do not meet these conditions will not be eligible for a refund. We reserve the right to refuse returns within the 30-day period if the product is damaged, worn, washed, dirty, or missing tags.

*To ensure a smooth return, please keep your drop-off receipt when shipping items back. Without proof of shipment, we’re unable to take responsibility for lost or missing packages.

Refunds for Orders Paid with Multiple Methods
When an order is paid using both a gift card and a credit/debit card, refunds are applied to the gift card first, up to the amount originally used at checkout. Any remaining refund will then be returned to your credit/debit card. Unfortunately, our system processes this automatically so we have no capability of changing it. We appreciate your understanding.



Received the wrong item? 

If you received the wrong item or have a defective item (beyond normal wear and tear), please contact our Customer Care Team at customerservice@vixpaulahermanny.com within 120 days of receiving your order. Our team is available Monday – Friday, 8:00am – 4:30pm PST. All issues must be reported within this timeframe. Damages reported after 120 days will be evaluated on a case-by-case basis and may only qualify for store credit, depending on the nature of the issue.

Frequently Asked Questions

  1. What happens if I make a return after 30 days?

Returns made after 30 days must be addressed with our Customer Care Team and are eligible for site credit only.

  1. Do I have to pay for the return? 

Prepaid return labels are available through our return's portal, and the cost of the label will be deducted from your refund. Unfortunately, we do not offer free returns for any international customers at this point in time. 

  1. What happens if I submit a return outside of process?

If a return is processed outside of our returns portal and sent via COD, we will deduct the shipping cost from your refund.

  1. Are shipping charges refundable? 

Shipping and handling fees are non-refundable. This includes customs, duties, and import taxes. 

  1. When should I expect to receive my refund? 

Once your return is received within our 30-day return period, processing may take up to 15 business days. Your original payment method will be credited back. Purchases made with a gift card will be refunded back to a gift card. Funds may take up to 10 business days to appear in your account.

All return requests must be made within 30 days after the date of delivery to our Customer Care Team. For any further questions, contact them at customerservice@vixpaulahermanny.com

Exchanges

International orders are eligible for site credit only; exchanges for product are not available for these purchases. 

Exchange Only Policy

Items discounted between 50% and 65% off are marked Exchange Only. These items may be returned for store credit only. Exchange Only items are not eligible for refunds.

Final Sale Policy

Items discounted 65% off or more and marked Final Sale are not eligible for return, exchange, or store credit. Please review all product details carefully before completing your purchase. If a Final Sale item is mailed to our returns facility, it will not be processed.