Shipping And Returns - U.S.

The ViX Promise

Thank you for shopping with ViX Paula Hermanny. Your business is incredibly important to us. We’re committed to processing your order as quickly as possible. For the most current information, please refer to our regularly updated shipping and delivery policies below.

If you have any questions in the meantime, our Customer Care Team is available by email at customerservice@vixpaulahermanny.com or by phone at (855) 490-0847, Monday–Friday, 8:00am–4:30pm PST.

U.S. Shipping and Return Policy

This page is for our U.S. customers only. If you are looking for our additional policies, please see the links below.

Shipping Information

All U.S. orders are processed Monday through Friday during our normal business hours. Orders placed on weekends and nationally recognized holidays will process the following business day.

Shipping Option Shipping Cost Processing Time Package Arrival
Standard Free 1–3 Business Days 3–7 Business Days
2-Day* $3.99 Flat Rate 1–2 Business Days 2–4 Business Days
Overnight* Calculated at Checkout 1 Business Day 1–2 Business Days

*Orders placed after 10:00am PST will begin processing the next business day.

For security reasons, purchases valued over $2,000 will require a signature upon delivery. Purchases to Puerto Rico, P.O. Boxes, or APO/FPO addresses only ship through USPS Ground Advantage. ViX Paula Hermanny is not responsible for any lost or stolen packages during transit and delivery. Should your package be misplaced or deemed stolen, please contact the appropriate carrier and file a claim immediately.

Crystalline Bag Policy

To ensure every customer enjoys their complimentary Crystalline Bag(s), we provide one bag for every two swimsuit pieces purchased. For example:

  • 1–2 swim items → 1 bag
  • 3–4 swim items → 2 bags
  • 5–6 swim items → 3 bags, and so on

Please note: bags are automatically included with your order based on the total number of qualifying items. Additional bags beyond this ratio are not available.

Returns

To submit a return from an online purchase, visit our Return Portal.

Any purchase from one of our boutiques can only be returned to the same location.

1. Eligibility and return windows

  • Proof of purchase from ViX is required for every return and exchange. Please have your ViX order number, order confirmation, or boutique receipt ready.
  • ViX accepts returns and exchanges only for items purchased directly from ViX.com or a ViX boutique. Because ViX products are also sold by other retailers, an item bought from another retailer, such as a department store, must be returned to that retailer under its own policy, and ViX is unable to accept it.
  • Online e-commerce: 30 days from delivery, with tags attached and items unworn, subject to inspection upon return.
  • Boutique retail: 14 days from purchase, with the original receipt, tags attached and items unworn, subject to inspection at the counter.

2. Condition

Items must be unused, unworn, unwashed, unaltered, and undamaged, with all ViX tags and the hygiene liner attached, and any related accessories included. ViX will not accept items showing signs of wear, including makeup, self-tanner, fragrance, sand, chlorine or sunscreen residue, stretched elastic, or soiling. Swimwear must be tried on over underwear with the hygiene liner in place.

All returns and exchanges are accepted at the sole discretion of ViX. Items that are deemed not to meet one or more of these conditions are handled on a case-by-case basis, which may include refusing the return and sending the item back to the customer, or deducting a fee to cover cleaning or repair. In ViX boutiques, the Store Manager will inspect the item at the counter and make the determination. Items that do not meet these conditions are not eligible for a refund.

3. Remedies and fees

  • Online: refunds are issued to the original payment method only after ViX receives the return and it has passed inspection, less a $12.99 return shipping fee. Please allow up to [10] business days from the date ViX receives the return for it to be inspected and processed. Keep your drop-off receipt as proof of shipment; ViX is not responsible for returns lost in transit.
  • Boutique: returns are processed at the register and refunded to the original payment method with the receipt, subject to inspection and approval by the Store Manager. Exchanges are also handled at the register. Store credit is issued as a ViX gift card.
  • If a customer chooses store credit instead of a refund to their card, ViX will waive the $12.99 return shipping fee.
  • Original shipping is nonrefundable. Except where disallowed by applicable law, gift card purchases are refunded to a gift card; mixed payments are refunded to the gift card first, then the card.
  • Any promotion, discount, free gift, or coupon applied to the original order is adjusted proportionally on a return, so the refund reflects the amount actually paid.

4. Exclusions and exchange only items

  • Final sale items, warehouse sale items, and personalized or altered items are not eligible for return, exchange, or credit.
  • Items marked EXCHANGE ONLY may be exchanged for the same style in a different size or color, or taken as store credit. They cannot be refunded. What qualifies as exchange only is defined by ViX and may change; as long as the item is marked exchange only, this rule applies.

5. Exchanges

  • Exchanges are for the same style in a different size or color.
  • Online: ViX ships the replacement and provides a prepaid label, and the original piece must be returned to ViX within 14 days or the original payment method is charged for the item(s).
  • Boutique: handled at the register, subject to inspection and approval as stated above.

6. Defects and exceptions

  • Manufacturing defects, meaning a fault in materials or construction rather than wear or care damage, may be reported within 30 days of receipt with photographs. ViX will inspect and, at its discretion, repair, replace, or credit. After 30 days and up to 90 days, an item verified by ViX as a true manufacturing defect is handled as store credit or exchange, not a cash refund. Beyond 90 days we are unable to accept defect claims. Damage from wear, washing, sun, chlorine, oils, or care outside our guidelines is not a defect.
  • Wrong or damaged on arrival: if we sent the wrong item or it arrived damaged, contact Customer Care within 14 days and we will replace it at no cost.
  • Skin reaction to metal components, hardware, trims, or jewelry: contact Customer Care. These cases are rare and reviewed individually.