Returns

RETURNS

  • Merchandise must be sent (or postmarked) within 30 days of the original shipment date.
  •  Merchandise must not be worn, altered, washed, have all tags attached and be returned in original packaging.
  • All returns received after 30 days will be credited to a gift card.
  • All U.S. returns using the FedEx return label provided will have $9.00 withheld from their refunded amount for shipping & handling.
  • Please use enclosed shipping label and place it on the outside of your return package following the instructions on your packing list. Drop it off at any FedEx Authorized Ship Center.
  • Once we receive the return, processing may take up to 10 business days to complete.
  • Shipping and handling charges are not refundable.
  • Your refund will appear in your account once the item(s) is processed.  It may take 2-3 business days depending on your financial institution.
    • Final Sale and warehouse sale items may not be returned.
    • ViX monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

      EXCHANGES

      • To expedite the process of receiving the right size or color we recommend placing a second order. Once we receive you return, we'll credit your account
      • If you decide to place a new order within the next 12 hours, the $9 return fee will be waived (please use the same email address as original order!)


      INTERNATIONAL RETURNS

      • Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records. You will be responsible for taxes and duties.
      • You will receive an email once your return has been processed. Please allow 5-7 business days from the time we receive your return for it to be processed.
      • Please contact customer service with any questions you have about shipping or returns.